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customer service

Thank you for visiting

Please send all questions and/or comments to:

phone: 905.523.6750
hours: Monday through Friday: 12pm – 8pm ET
Please be sure to leave your name and phone number and a good time for us to call you back; we will respond to all phone and email inquiries as soon as possible.


We have made every effort to display as accurately as possible the colors of our products that appear on the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

We strive to present the most recent, most accurate, and most reliable information on our Web site at all times. However, there may be occasions when some of the information featured on may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Quills product is listed at an incorrect price due to photographical error, typographical error or error in pricing information received from our suppliers, Quills shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Quills shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Quills shall issue a credit to your credit card account in the amount of the incorrect price.

We accept credit card payments only for orders placed through our website.  Please contact customer service if you have any further questions.

If there are items on your order that are not immediately available to ship to you, we will back order the out of stock item(s) and ship the rest of your order right away. We will contact you via email to inform you that one or more items have been back ordered and to provide you with an estimated restock date. Should you have any questions concerning the availability of a particular item, please contact us.